Terms of service

TERMS OF SERVICE

This website is operated by Primeloox LLC, operating under the commercial name Vacuvia.
Throughout the site, the terms “we”, “us” and “our” refer to Vacuvia.

By accessing this website and/or purchasing any products from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein. If you do not agree to all the terms and conditions, you may not access the website or use any services.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Prices, product availability, promotions, and website content may be modified, updated, or discontinued at any time without prior notice.

2. Eligibility and Use of the Website

By using this website, you confirm that you are of legal age in your country of residence or have the consent of a legal guardian.
You agree not to use our products or services for any unlawful or unauthorized purpose.

3. Product Use and Intended Purpose

All products sold by Vacuvia are intended for personal, non-commercial use only.
Customers are responsible for reviewing all product descriptions, instructions, and information before completing a purchase.

Vacuvia is not responsible for improper use of products or for results that differ from those described on the website.

4. Product Features and Expectations

Certain product features, including warming or heat functions, are designed to provide a mild and supportive sensation only.
They are not intended to deliver intense heat, medical treatment, or therapeutic temperature levels.

Perception of heat, suction, or performance may vary depending on individual sensitivity, usage method, and external conditions. Such variations do not constitute a defect.

5. Results Disclaimer

Individual results may vary.
Vacuvia does not guarantee specific results, outcomes, or performance levels. Results depend on factors such as frequency of use, correct application, and individual characteristics.

6. Packaging, Branding, and Product Appearance

Product appearance, packaging, labeling, or branding may vary slightly from images displayed on the website.
These variations do not affect the functionality, quality, or authenticity of the product and do not constitute misrepresentation.

7. Orders and Payments

By placing an order, you agree to provide accurate, complete, and current purchase and account information.
We reserve the right to refuse or cancel any order suspected of fraud, misuse, or unauthorized activity.

Payments are processed through secure third-party payment gateways. Vacuvia does not store full payment details.

8. Shipping and Delivery

Processing and delivery times are outlined in our Shipping Policy.
Vacuvia is not responsible for delays caused by customs, carriers, or circumstances beyond our control.

9. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.
Products that have been opened, used, or handled are not eligible for return or refund, except in cases of verified manufacturing defects.

If a confirmed defect is identified, Vacuvia will provide an appropriate resolution in accordance with our policies.

10. Limitation of Liability

Vacuvia shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or products.
All products are used at the customer’s own risk and must be used according to the instructions provided.

11. Intellectual Property

All content on this website, including texts, images, videos, graphics, logos, designs, and layout, is the exclusive property of Vacuvia or its licensors.
Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which Primeloox LLC is registered.
Any disputes shall be resolved by the competent courts of that jurisdiction.

13. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time.
It is your responsibility to check this page periodically for changes.

14. Contact Information

For any questions regarding these Terms of Service, please contact us through the support channels provided on our website.